At A & W Food Services of Canada Inc. (“A&W”) we are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.
The purpose of this Privacy Statement is to inform you about A&W’s practices relating to the collection, use and disclosure of personal information through access to or use of our websites. By using our website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions. Please note that this Privacy Statement does not govern the privacy policies and procedures of A&W restaurants.
For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.
Personal information shall include but is not limited to: (1) contact information such as name, residential address, e-mail address and non-business telephone number; (2) proof of identity such as a signature; (3) financial, and billing information such as a credit card number and expiration date; (4) demographic information such as age, gender, education and occupation; and (5) publicity information such as personal photographs.
Collection and Use of Employee Candidate Personal Information
A&W collects personal information from employee candidates in connection with the administration of its employment applications and hiring program. Personal information collected from an employee candidate includes but is not limited to: name, residential address, non-business telephone number, email address, signature, educational background, previous employment information, citizenship status, and age. Failure to provide requested personal information may negatively impact A&W’s consideration of a candidate for employment.
Collection and Use of Customer Information
A&W collects customer personal information when a customer contacts A&W directly to make inquiries or to provide feedback with respect to A&W restaurants or A&W products. Personal information collected from a customer includes but is not limited to: name, email address, non-business telephone number, the A&W restaurant visited, and the date and time of the customer’s visit to the A&W restaurant. A customer must consent to A&W contacting them regarding any inquiry or feedback submitted to A&W using the online customer feedback form. Failure to provide necessary information may prevent A&W from fully addressing any customer feedback or inquiry.
Cruisin’ the Dub® Comments
A&W collects customer personal information when a customer directly contacts the A&W Cruisin’ the Dub team regarding program and event information. Personal information collected from a customer includes but is not limited to: name, email address, and city of residence. By contacting A&W regarding any inquiry or feedback submitted to A&W using the online customer comment form, a customer signifies consent to A&W contacting him or her. Failure to provide necessary information may prevent A&W from fully addressing any customer feedback or inquiry.
The Dub™ Gift Card
Holders of A&W’s The Dub gift cards (the “Gift Card”) may create an account at https://wwws.givex.com/cws/aw/consumer/main/home.py in order to re-load the Gift Card and protect the balance on it if lost, stolen, or destroyed. To create an account the customer must submit personal information which includes, but is not limited to: name, email address, gender, birth date and residential address. The customer may also elect to submit the following personal information: personal title, non-business telephone number, and cell phone number.
If a customer elects to re-load their Gift Card online, they must submit personal information which includes but is not limited to: name, residential address, billing address, email address, non-business telephone number, and credit card number and expiration date.
By submitting information to create an account for the Gift Card or to reload the Gift Card, a customer consents to the collection, use and disclosure of personal information by A&W and to third parties engaged to administer and provide gift card services.
By entering an A&W sponsored contest, a customer consents to the collection, use and disclosure of personal information in connection with the administration of the contest and for promotional and publicity purposes related to the contest in any media and without compensation. Personal information collected from a contest entrant in connection with contest administration includes but is not limited to: name, birth date, residential address, non-business telephone number, and email address. Personal information collected in connection with promotional and publicity purposes related to the contest include but is not limited to: name, city and/or province of residence, likeness, voice, non-sensitive biographical information, and photographs. Failure to provide requested personal information may affect contest eligibility.
Collection and Use of Prospective Franchisee Information
By applying to become an A&W franchisee, a prospective franchisee consents to the collection, use and disclosure of personal information. A&W collects and uses personal information in order to assist it in selecting franchisee candidates.
Personal information collected from prospective franchisees includes, but is not limited to: name, residential address, residential telephone number, residential facsimile number (optional), email address, date of birth (optional), educational background, occupation, previous employment, education, and financial information such as the amount of unencumbered cash available for investment and approximate personal net worth. Failure to provide requested personal information may negatively impact a prospective franchisee’s ability to become an A&W franchisee.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
We may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of A&W or disclosed to them by A&W and to comply with the general privacy principles described in this Privacy Statement.
A&W reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
A&W also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of or of any A&W of the business or assets or shares of A&W or a division thereof in order for you to continue to receive the same products and services from the third party.
Knowledge and Consent
A&W collects personal information about you only when you voluntarily provide it. By using our website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Policy Statement. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).
The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
How We Protect Your Personal Information
A&W makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, A&W employs generally accepted information security techniques, such as firewalls, and access control procedures, to protect personal information against loss and unauthorized access.
Links to Third Party Sites
Retention and Storage of Your Personal Information
A&W retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
For the purposes set out in this Privacy Statement, A&W or a service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies or regulatory agencies in those other provinces or foreign jurisdictions may be entitled to access your personal information.
Changes to this Privacy Statement
A&W reserves the right to modify this Privacy Statement at anytime without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.
If you have any questions or concerns about A&W’s Privacy Statement and/or practices, contact our Privacy Officer at email@example.com or at A & W Food Services of Canada Inc., 300 – 171 West Esplanade, North Vancouver, B.C. V7M 3K9